Frequently Asked Questions

If this is your first time hiring a Graphic Designer, the below FAQ can provide you with guidance and answers to the most common questions!

Design Process

Q. How do I get started?

A. Submit a work request form HERE.

Q. What is the process?

A. I will begin by requeting additional information about your request and keywords for brainstorming. There will be some back and forth as I provide rough drafts and polished concepts for you to accept, comment on or reject. This continues until you are happy with the final result.

Q. I require multiple designs, is that possible?

A. Yes, you can request multiple design services.

Q. Why do I need to provide keywords?

A. Keywords help me to determine the style and feel of your design request with descriptive words like rustic, feminine, modern, energetic, cartoony, and so forth.

Q. Can I provide examples of what I am looking for?

A. Yes, please supply as much information as possible.

Q. I don’t know what I want yet, is that a problem?

A. Not at all, I am here to help you figure that out.

Q. Can we organise a phone meeting to discuss the design?

A. Yes. Otherwise all communication will be through email.

Q. How often can I contact you?

A. As often as you need. I will try to respond as soon as possible.

Q. Will my designs be print ready?

A. Yes, print ready refers to accurate measurments, photo quality, and colours. These files can be sent straight to the printer to proof and prepare.

Q. I don’t know the measurements of my design, is that a problem?

A. We can calculate the measurements based on your needs and printer specifications.

Q. I’ve changed my mind about a design, can I cancel?

A. Yes, but you are still liable for any time spent working on your design, even if it is not completed.

Q. I have a tight deadline, how much time do you need to complete a design?

A. That depends on the job, the amount of research, the overall size of the design, and if you need extra time for printing. I do not recommend rushing your work. However, if you are on a very tight deadline it is best to ask the printer to design the files for you, as they can quickly prepare it for their machines.

Q. I want to request something that is not advertised on your website, can I?

A. Yes. Meeshell Art & Design advertises services it can provide to a high standard. However, if you are looking for something that is not advertised, please submit a work request form describing your request and I will contact you to discuss.

Q. Why does the on-screen mockup look different to the print out?

A. Our monitors display better colour, and the vibrance of ink changes when printed on different surfaces like matte paper, gloss paper, corflute, fabric, vinyl and so on. Requesting a proof from your printer is the best way to ensure accuracy, or you can use Pantone ink. Otherwise, it can be difficult to match screen colour to printed colour.

Pricing

Q. Why do I need to pay to access design drafts?

A. This marks the half way point in the design process, where you are paying for the time spent researching, brainstorming and developing concepts for your design. Therefore, you are paying for half of the job.

Q. Why did my second invoice amount change?

A. The second invoice is what remains of the quoted amount. However, it may change if the workload increases or decreases.

Q. In order to receive any files, I must pay?

A. Yes, in order to secure your design files you must provide evidence of payment.

Q. I want you to organise printing, how will that work?

A. I will contact printers near you for a quote and then organise the printing on your behalf. The invoice will be in your name for you to pay. This will incur a service fee.

Q. Is there a service fee for printing?

A. Yes, a small service fee will be charged if you request Meeshell Art & Design to organise printing on your behalf.

File Transfers

Q. What format are the files?

A. Files will be supplied as high-quality PDFs for print and PNGs for web.

Q. Can I edit the files you supply?

A. To edit a file, where editing is enabled, it will require access and knowledge of Adobe software. If you require additional changes it is best to contact me or notify your current designer or printer.

Q. I’ve been asked to supply files, what format do you require?

A. Supply any files you have.

Q. What type of files do you usually request?

A. The most common request will be for original photos, your logo, and reference material.

Q. I only have a small jpeg of my logo, what now?

A. If you don’t have the original file for your logo that’s ok, a lot of businesses are in a similar situation. If I need to recreate your logo from this smaller image then this will be included in the overall quote for your job.

Q. The final design file is too large to send over email, how do I download it?

A. The file will be temporarily uploaded to Dropbox, or a similar site, for you to download.

Q. My computer has warned me that the file you sent is dangerous, what should I do?

A. Delete it, scan your computer and contact me. Meeshell Art & Design has implemented security measures to defend against malware and viruses, but if there are concerns please let me know.

Q. Who owns the design?

A. All original designs, excluding logos, belong to Meeshell Art & Design. As the client you will have ownership rights to use the files I supply as required.